Dispatch Coordinator

vamasters, Inc.; Murcia; Remote; PHP 240,000 - 360,000; Full time

Job summary

vamasters, Inc. is seeking a Dispatch Coordinator to act as the first point of contact for incoming leads and customers. You will convert inquiries into booked appointments, coordinate technicians, and ensure every job runs smoothly from the initial call to final follow-up.

Ideal candidates have excellent spoken English, strong customer service skills, and the ability to work effectively in a remote, hands-off setup. Join a growing team and contribute to long-term company growth.

Qualifications

• Excellent spoken English with clear pronunciation.
• Strong customer service skills and a friendly, professional attitude.
• Fast response time and ability to juggle multiple tasks efficiently.
• Experience with CRM systems.
• Organized, responsible, proactive, and detail-oriented.
• Capable, alert to detail, and productive in a remote, hands-off setup.
• Strong communication skills.

Responsibilities

• Reply immediately to incoming leads, calls, and messages.
• Follow up with leads and turn inquiries into booked appointments.
• Schedule and confirm customer appointments.
• Answer customer questions and deliver excellent customer service.
• Coordinate and dispatch technicians to service appointments.
• Monitor technicians' progress and keep appointments on schedule.
• Follow up on completed jobs to make sure they were finished properly.
• Keep the CRM accurate and current on every lead, appointment, and job.

Skills

Spoken English

Customer service

Multitasking

CRM systems

Detail oriented

Remote work capable

Communication skills

Job description

Job Summary:

When an urgent call or message comes in, a reliable, quick-thinking Dispatch Coordinator will be the first point of contact for our incoming leads and customers. You will answer inquiries, turn them into booked appointments, and coordinate our technicians so every job runs smoothly from the first call to the final follow-up. Excellent spoken English, a friendly and professional manner, and the drive to grow with our company for the long term make for the ideal candidate.

Key Responsibilities:

• Reply immediately to incoming leads, calls, and messages
• Follow up with leads and turn inquiries into booked appointments
• Schedule and confirm customer appointments
• Answer customer questions and deliver excellent customer service
• Coordinate and dispatch technicians to service appointments
• Monitor technicians' progress and keep appointments on schedule
• Follow up on completed jobs to make sure they were finished properly
• Keep the CRM accurate and current on every lead, appointment, and job

Mandatory Skills:

• Excellent spoken English with clear, natural pronunciation
• Strong customer service skills and a friendly, professional attitude
• Fast response time and the ability to juggle multiple tasks efficiently
• Experience with CRM systems
• Organized, responsible, proactive, and detail-oriented
• Capable, alert to detail, and productive in a remote, hands-off setup
• Strong communication skills

Preferred Skills:

• Previous experience supporting U.S. home service companies
• Hands-on experience with Workiz
• Experience converting inbound leads into booked appointments
• Experience coordinating field technicians or service schedules
• Handles a crowded plate of projects without letting loose ends pile up
• Motivation to learn, improve, and grow with the company

Why Join Us:

Become a key member of a growing team where your work directly shapes the customer experience. We value reliability, initiative, and long-term commitment, and we offer real room to grow as the company grows.