Service Coordinator

Tavor Perry; Tanza; On-site; PHP 240,000 - 360,000; Full time

Job summary

Tavor Perry is seeking a Dispatch Coordinator in the Philippines to respond promptly to inquiries, convert leads into booked appointments, and coordinate technicians so every job runs smoothly from the first call to follow-up.

Ideal candidates have excellent spoken English, top-tier customer service, and a proactive, organized approach. This role suits someone who can manage multiple tasks and maintain CRM accuracy while delivering professional service.

Qualifications

• Excellent spoken English with clear, natural pronunciation.
• Strong customer service skills and a friendly, professional attitude.
• Fast response time and the ability to handle many tasks efficiently.
• Experience with CRM systems.
• Organized, responsible, proactive, and detail-oriented.
• Punctual, thorough, and independent in your day-to-day work.
• Strong communication skills.

Responsibilities

• Respond right away to incoming leads, calls, and messages.
• Follow up with leads and turn inquiries into booked appointments.
• Schedule and confirm customer appointments.
• Answer customer questions and provide excellent customer service.
• Coordinate and dispatch technicians to service appointments.
• Monitor technicians' progress and keep appointments on schedule.
• Follow up on completed jobs to confirm they were done properly.
• Keep the CRM accurate and up to date on every lead, appointment, and job.

Skills

Excellent spoken English

Customer service

Fast response time

CRM experience

Organized / detail-oriented

Punctual / independent

Strong communication skills

Tools

Workiz

Job description

Job Summary:

Leads and customers reaching us for the first time will find a reliable, quick-thinking Dispatch Coordinator ready to help. You will respond to inquiries, turn them into booked appointments, and coordinate our technicians so every job runs smoothly from the first call to the final follow-up. Excellent spoken English, a friendly and professional manner, and the drive to grow with our company over the long term make for the ideal candidate.

Key Responsibilities:

• Respond right away to incoming leads, calls, and messages
• Follow up with leads and turn inquiries into booked appointments
• Schedule and confirm customer appointments
• Answer customer questions and provide excellent customer service
• Coordinate and dispatch technicians to service appointments
• Monitor technicians' progress and keep appointments on schedule
• Follow up on completed jobs to confirm they were done properly
• Keep the CRM accurate and up to date on every lead, appointment, and job

Mandatory Skills:

• Excellent spoken English with clear, natural pronunciation
• Strong customer service skills and a friendly, professional attitude
• Fast response time and the ability to handle many tasks efficiently
• Experience with CRM systems
• Organized, responsible, proactive, and detail-oriented
• Punctual, thorough, and independent in your day-to-day work
• Strong communication skills

Preferred Skills:

• Previous experience supporting U.S. home service companies
• Hands-on experience with Workiz
• Experience converting inbound leads into booked appointments
• Experience coordinating field technicians or service schedules
• Keeps pace when several projects run in parallel, finishing each one well
• Motivation to learn, improve, and grow with the company

Why Join Us:

Step into a key role on a growing team where your work directly shapes the customer experience. We value reliability, initiative, and long-term commitment, and we offer real room to grow as the company grows.