Remote Admin & Dispatch Coordinator (Field Services)

Revaya; Philippines; Remote; PHP 240,000 - 420,000; Full time

Job summary

Revaya is seeking a detail-oriented Remote Administrative Assistant & Dispatcher to support daily operations for a commercial maintenance and field services business. Initially focus on administrative tasks, then gradually take on dispatching responsibilities such as scheduling technicians, monitoring progress, and coordinating urgent service requests.

The role requires strong communication, scheduling, and data-entry skills.

Qualifications

• Prior experience in administrative support or dispatch-related roles.
• Ability to transition from admin tasks to dispatch responsibilities over time.
• Strong written and verbal English communication and professional phone manner.
• Excellent scheduling and organization; manage multiple technicians and priorities.
• Familiarity with FieldPoint and Azuga is preferred.

Responsibilities

• Provide administrative support: data entry, records, work orders, emails, and service requests.
• Gradually schedule and dispatch field technicians and subcontractors based on priorities.
• Manage work orders from intake to completion and ensure SLA compliance.
• Prepare daily route report by 8:00 AM and document delays.
• Monitor technician locations and progress; adjust routes for delays or emergencies.
• Respond to urgent service requests, coordinate resources, and escalate as needed.
• Communicate appointment details, ETA, changes, delays, and updates to customers and teams.
• Create/update work orders in FieldPoint and portals with accurate notes.
• Review technician reports for completed work, parts used, and follow-up items.
• Coordinate ordering and delivery of parts, tools, and equipment.
• Assist with estimates, follow vendor invoices, and handle not-to-exceed limits.
• Ensure jobs are documented and ready for invoicing.
• Submit end-of-day reports on open emergencies, active techs, and pending work.
• Provide a clear handoff to the on-call dispatcher for after-shift jobs.
• Collaborate with technicians, vendors, accounting, and management to improve service.

Skills

Administrative support

Dispatching

Scheduling

Customer service

English communication

Time management

Tools

FieldPoint

Azuga

Dispatch software

Microsoft Office

Google Workspace

Job description

Revaya is seeking a detail-oriented Remote Administrative Assistant & Dispatcher to support daily operations for a commercial maintenance and field services business. Initially focus on administrative tasks, then gradually take on dispatching responsibilities such as scheduling technicians, monitoring progress, and coordinating urgent service requests.

The role requires strong communication, scheduling, and data-entry skills.