Remote Lead Nurturing & Booking Specialist

vamasters, Inc.; Passi; Remoto; PHP 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

vamasters, Inc. is seeking a Lead Management Specialist to handle inbound calls, capture new leads accurately, and pass details to contractors.

The role requires a confident phone presence, strong follow-up habits, and the ability to work independently from a remote setting. Ideal candidates will have excellent spoken and written English, experience with inbound calls, and the ability to maintain a clear lead log while coordinating with field teams.

Competenze

• Proficient in handling inbound calls and following up with leads or customers.
• Clear, friendly spoken English for phone interactions.
• Strong written English for email and message follow-ups.
• Ability to take accurate notes and record customer details.
• Familiarity with phone and call-forwarding tools; quick to learn new systems.
• Reliable internet connection and phone access for a remote setup.
• Demonstrates quality, responsiveness, and independence in a remote role.
• Effective communication across channels (phone, email, messages).

Mansioni

• Take inbound calls professionally and respond promptly to new cleaning leads.
• Gather detailed customer information (location, service type, timing, special requests).
• Hand lead details to contractors clearly and accurately.
• Follow up with leads by phone and message to move toward booking.
• Keep a simple lead log with up-to-date status for each lead.
• Share updates by email with quick pings for time-sensitive items.
• Provide general administrative and operations support as needed.

Conoscenze

Inbound calls

English communication

Written English

Notes accuracy

Remote setup

Reliable internet

Self-reliant

Strong communication

Descrizione del lavoro

vamasters, Inc. is seeking a Lead Management Specialist to handle inbound calls, capture new leads accurately, and pass details to contractors.

The role requires a confident phone presence, strong follow-up habits, and the ability to work independently from a remote setting. Ideal candidates will have excellent spoken and written English, experience with inbound calls, and the ability to maintain a clear lead log while coordinating with field teams.