Dispatcher Virtual Assistantz

vamasters, Inc.; Dumaguete; On-site; PHP 223,000 - 357,000; Full time

Job summary

vamasters, Inc. in Dumaguete is seeking a reliable Dispatch Coordinator to respond to inquiries, turn them into booked appointments, and coordinate technicians so every job runs smoothly from the first call to the final follow-up.

The ideal candidate has excellent spoken English, a friendly and professional demeanor, and a drive to grow with the company long term. This role emphasizes clear communication, CRM accuracy, and efficient multitasking.

Qualifications

• Excellent spoken English with clear pronunciation.
• Strong customer service and a friendly, professional attitude.
• Fast response time and ability to handle multiple tasks.
• Experience with CRM systems.
• Organized, responsible, proactive, and detail-oriented.
• Reliable and independent worker with strong communication skills.

Responsibilities

• Respond immediately to incoming leads, calls, and messages.
• Follow up with leads and convert inquiries into booked appointments.
• Schedule and confirm customer appointments.
• Answer customer questions and deliver excellent customer service.
• Coordinate and dispatch technicians to service appointments.
• Monitor technicians' progress and keep appointments on schedule.
• Follow up on completed jobs to confirm proper completion.
• Keep the CRM accurate and current on every lead, appointment, and job.

Skills

Spoken English

Customer service

Multi-tasking

CRM systems

Organized

Detail-oriented

Communication

Tools

Workiz

Job description

Job Summary:

Every lead and customer who reaches out will meet a reliable, quick-thinking Dispatch Coordinator first. You will respond to inquiries, turn them into booked appointments, and coordinate our technicians so every job runs smoothly from the first call to the final follow-up. Excellent spoken English, a friendly and professional manner, and the drive to grow with our company for the long term make for the ideal candidate.

Key Responsibilities:

• Respond immediately to incoming leads, calls, and messages
• Follow up with leads and convert inquiries into booked appointments
• Schedule and confirm customer appointments
• Answer customer questions and deliver excellent customer service
• Coordinate and dispatch technicians to service appointments
• Monitor technicians' progress and keep appointments on schedule
• Follow up on completed jobs to confirm proper completion
• Keep the CRM accurate and current on every lead, appointment, and job

Mandatory Skills:

• Excellent spoken English with clear, natural pronunciation
• Strong customer service skills and a friendly, professional attitude
• Fast response time and the ability to handle multiple tasks efficiently
• Experience with CRM systems
• Organized, responsible, proactive, and detail-oriented
• Careful with details, true to your word, and effective when working solo
• Strong communication skills

Preferred Skills:

• Previous experience supporting U.S. home service companies
• Hands-on experience with Workiz
• Experience converting inbound leads into booked appointments
• Experience coordinating field technicians or service schedules
• Handles overlapping projects with ease and keeps each one moving
• Motivation to learn, improve, and grow with the company

Why Join Us:

Become a key member of a growing team where your work directly shapes the customer experience. We value reliability, initiative, and long-term commitment, and we offer real room to grow as the company grows.