Service Dispatch & Customer Experience Lead

Tavor Perry; Tanza; In loco; PHP 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

Tavor Perry is seeking a Dispatch Coordinator in the Philippines to respond promptly to inquiries, convert leads into booked appointments, and coordinate technicians so every job runs smoothly from the first call to follow-up.

Ideal candidates have excellent spoken English, top-tier customer service, and a proactive, organized approach. This role suits someone who can manage multiple tasks and maintain CRM accuracy while delivering professional service.

Competenze

• Excellent spoken English with clear, natural pronunciation.
• Strong customer service skills and a friendly, professional attitude.
• Fast response time and the ability to handle many tasks efficiently.
• Experience with CRM systems.
• Organized, responsible, proactive, and detail-oriented.
• Punctual, thorough, and independent in your day-to-day work.
• Strong communication skills.

Mansioni

• Respond right away to incoming leads, calls, and messages.
• Follow up with leads and turn inquiries into booked appointments.
• Schedule and confirm customer appointments.
• Answer customer questions and provide excellent customer service.
• Coordinate and dispatch technicians to service appointments.
• Monitor technicians' progress and keep appointments on schedule.
• Follow up on completed jobs to confirm they were done properly.
• Keep the CRM accurate and up to date on every lead, appointment, and job.

Conoscenze

Excellent spoken English

Customer service

Fast response time

CRM experience

Organized / detail-oriented

Punctual / independent

Strong communication skills

Strumenti

Workiz

Descrizione del lavoro

Tavor Perry is seeking a Dispatch Coordinator in the Philippines to respond promptly to inquiries, convert leads into booked appointments, and coordinate technicians so every job runs smoothly from the first call to follow-up.

Ideal candidates have excellent spoken English, top-tier customer service, and a proactive, organized approach. This role suits someone who can manage multiple tasks and maintain CRM accuracy while delivering professional service.