Remote Dispatch Coordinator & Customer Success

vamasters, Inc.; Dumaguete; On-site; PHP 223,000 - 357,000; Full time

Job summary

vamasters, Inc. in Dumaguete is seeking a reliable Dispatch Coordinator to respond to inquiries, turn them into booked appointments, and coordinate technicians so every job runs smoothly from the first call to the final follow-up.

The ideal candidate has excellent spoken English, a friendly and professional demeanor, and a drive to grow with the company long term. This role emphasizes clear communication, CRM accuracy, and efficient multitasking.

Qualifications

• Excellent spoken English with clear pronunciation.
• Strong customer service and a friendly, professional attitude.
• Fast response time and ability to handle multiple tasks.
• Experience with CRM systems.
• Organized, responsible, proactive, and detail-oriented.
• Reliable and independent worker with strong communication skills.

Responsibilities

• Respond immediately to incoming leads, calls, and messages.
• Follow up with leads and convert inquiries into booked appointments.
• Schedule and confirm customer appointments.
• Answer customer questions and deliver excellent customer service.
• Coordinate and dispatch technicians to service appointments.
• Monitor technicians' progress and keep appointments on schedule.
• Follow up on completed jobs to confirm proper completion.
• Keep the CRM accurate and current on every lead, appointment, and job.

Skills

Spoken English

Customer service

Multi-tasking

CRM systems

Organized

Detail-oriented

Communication

Tools

Workiz

Job description

vamasters, Inc. in Dumaguete is seeking a reliable Dispatch Coordinator to respond to inquiries, turn them into booked appointments, and coordinate technicians so every job runs smoothly from the first call to the final follow-up.

The ideal candidate has excellent spoken English, a friendly and professional demeanor, and a drive to grow with the company long term. This role emphasizes clear communication, CRM accuracy, and efficient multitasking.