Remote Dispatch & Customer Service Pro for Garage Services

vamasters, Inc.; Malaybalay; Remoto; PHP 335.000 - 614.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Flexible schedule

Descrizione del lavoro

vamasters, Inc. is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations from a remote location. You will handle daily customer interactions, coordinate technicians, and manage service schedules with a focus on accuracy and timeliness.

The role requires strong English communication, prior dispatch or virtual assistant experience, and the ability to work independently with minimal supervision while collaborating with remote teams.

Competenze

• Strong English communication, written and verbal.
• Experience in customer service, call handling, or dispatch support.
• Experience as a virtual assistant in customer service or dispatch role.
• Excellent organizational, multitasking, and time-management skills.
• Professional demeanor with customer-focused mindset.

Mansioni

• Answer inbound customer calls about garage door services.
• Collect accurate customer details and service needs.
• Schedule appointments and confirm availability.
• Coordinate jobs with field technicians via WhatsApp.
• Receive and process service requests from advertising partners.
• Assign jobs based on technician availability, location, and skill.
• Enter and maintain customer records in GoHighLevel CRM.
• Monitor technician schedules and improve routing efficiency.
• Track job progress and send follow-up communications.
• Respond to customer inquiries promptly and professionally.
• Help with daily dispatching and field operations support.

Conoscenze

Customer service

Dispatch support

Communication skills

Remote work

Team collaboration

Strumenti

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Descrizione del lavoro

vamasters, Inc. is seeking a motivated Customer Service & Dispatch Virtual Assistant to support garage door service operations from a remote location. You will handle daily customer interactions, coordinate technicians, and manage service schedules with a focus on accuracy and timeliness.

The role requires strong English communication, prior dispatch or virtual assistant experience, and the ability to work independently with minimal supervision while collaborating with remote teams.