Remote Customer Support Specialist

MCI; Philippines; Remote; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth opportunities

Performance bonuses

Employee shuttle services

Company retreats and off-site events

Job summary

MCI is seeking a Remote Customer Service Agent in the Philippines to support various customer service initiatives. The role involves assisting customers with inquiries, providing service, and documenting interactions accurately. Candidates must have prior call center experience, a high school diploma, and strong English proficiency.

This position also requires strong typing skills and familiarity with Microsoft Office, alongside essential interpersonal skills. We offer competitive compensation and benefits, including performance bonuses and allowances for meals.

Qualifications

• Must have strong command of the English language.
• Previous call center experience is required.
• Must be able to multitask and self-manage effectively.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues promptly.
• Document interactions and process claims.
• Follow scripts and protect customer privacy.

Skills

English proficiency

Call center experience

Customer service

Typing speed 20+ WPM

Microsoft Office skills

Troubleshooting skills

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking a Remote Customer Service Agent in the Philippines to support various customer service initiatives. The role involves assisting customers with inquiries, providing service, and documenting interactions accurately. Candidates must have prior call center experience, a high school diploma, and strong English proficiency.

This position also requires strong typing skills and familiarity with Microsoft Office, alongside essential interpersonal skills. We offer competitive compensation and benefits, including performance bonuses and allowances for meals.