Hybrid Customer Support Specialist

MCI; San Fernando; Hybrid; PHP 223,000 - 357,000; Full time

Job summary

MCI is seeking enthusiastic customer-focused Customer Service Representatives to join our team in the Philippines. You will provide exceptional support across inbound customer service, help desk, technical support, and back-office functions for commercial and public sector clients.

We provide comprehensive, industry-leading training and offer clear career progression opportunities into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management.

Qualifications

• Experience delivering customer service in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Ability to troubleshoot basic technical issues.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Listen actively to customers, identify their needs, and provide accurate solutions to resolve inquiries.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related questions.
• Research and gather information across multiple systems to resolve customer concerns or coordinate with other departments when necessary.
• Process customer requests, claims, and account updates accurately while maintaining detailed documentation.
• Utilize company systems, technology, and knowledge resources to effectively manage customer accounts.

Skills

Customer service

Job description

MCI is seeking enthusiastic customer-focused Customer Service Representatives to join our team in the Philippines. You will provide exceptional support across inbound customer service, help desk, technical support, and back-office functions for commercial and public sector clients.

We provide comprehensive, industry-leading training and offer clear career progression opportunities into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management.