Remote Customer Support Specialist

MCI; Romblon; Remote; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth opportunities

Performance and loyalty bonuses

Job summary

MCI is seeking a Remote Customer Service Agent to support various client initiatives. The ideal candidate will assist with customer issues professionally and efficiently. Strong English proficiency is required, along with prior call center experience and work-from-home capabilities.

Benefits include HMO and dental coverage, allowances, and performance bonuses. This role offers opportunities for career growth and learning.

Qualifications

• Must be 18 years or older.
• Previous call center experience required.
• Work from home experience preferred.
• High speed internet connection necessary.
• Excellent interpersonal skills.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Provide accurate documentation of interactions.
• Guide customers to find the best solutions.
• Maintain consistent attendance and adhere to scheduling.

Skills

Strong proficiency in English

Call center experience

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Troubleshooting skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Windows operating systems

Job description

MCI is seeking a Remote Customer Service Agent to support various client initiatives. The ideal candidate will assist with customer issues professionally and efficiently. Strong English proficiency is required, along with prior call center experience and work-from-home capabilities.

Benefits include HMO and dental coverage, allowances, and performance bonuses. This role offers opportunities for career growth and learning.