Remote Customer Experience Agent — Inbound Support

MCI; San Fernando; On-site; PHP 279,000 - 357,000; Full time

Job summary

MCI is seeking enthusiastic Customer Service Representatives in the Philippines to handle inbound and outbound customer interactions, provide product and service information, and resolve account-related issues. Training is provided and career progression to Supervisor, Trainer, QA, and Operations Management is offered.

This role emphasizes accuracy, timely communication, and strong adherence to client processes while maintaining high-quality customer experiences across various industries.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Excellent verbal and written English.
• Typing speed of 20 WPM (min).
• Reliable wired internet connection (min 20 Mbps).

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Listen actively to customers, identify their needs, and provide accurate solutions.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account questions.
• Research and gather information across multiple systems to resolve customer concerns or coordinate with other departments.
• Process customer requests, claims, and account updates accurately with detailed documentation.
• Escalate complex customer concerns to the appropriate departments or management when required.

Skills

Communication

Customer service

Team player

Attendance

Education

High school diploma

Tools

Microsoft Office

Job description

MCI is seeking enthusiastic Customer Service Representatives in the Philippines to handle inbound and outbound customer interactions, provide product and service information, and resolve account-related issues. Training is provided and career progression to Supervisor, Trainer, QA, and Operations Management is offered.

This role emphasizes accuracy, timely communication, and strong adherence to client processes while maintaining high-quality customer experiences across various industries.