Remote Call Center Specialist — Work-from-Home CX

MCI; Quirino; Remote; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Career growth and learning opportunities

Performance and loyalty bonuses

Employee shuttle services

Job summary

MCI, a leader in tech-enabled business services in the Philippines, is looking for Remote Call Center Representatives. This role involves handling inbound and outbound calls while providing excellent customer service for a diverse range of clients.

Candidates must have call center experience and reside within 80km of the office, possess strong English skills, and have a reliable internet connection. Competitive compensation, employee benefits, and opportunities for career growth are offered.

Qualifications

• Must be 18 years or older.
• Previous call center experience required.
• Work from home experience preferred.
• Self-management and multitasking skills are essential.
• Strong proficiency in English, both written and spoken.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Accurately document interactions and process claims.
• Follow scripts, policies, and procedures while using available resources.

Skills

Strong command of English

Problem-solving

Excellent interpersonal skills

Typing speed of 20+ WPM

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Windows operating systems

Job description

MCI, a leader in tech-enabled business services in the Philippines, is looking for Remote Call Center Representatives. This role involves handling inbound and outbound calls while providing excellent customer service for a diverse range of clients.

Candidates must have call center experience and reside within 80km of the office, possess strong English skills, and have a reliable internet connection. Competitive compensation, employee benefits, and opportunities for career growth are offered.