Remote Customer Support Specialist

MCI; Aurora; Remote; PHP 223,200 - 390,600; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meals during training

Performance and loyalty bonuses

Employee shuttle services

Job summary

MCI is searching for a Remote Customer Service Agent to support customer service initiatives for numerous well-known clients. Responsibilities include handling calls, resolving customer issues, and documenting interactions.

Ideal candidates should possess a high school diploma, strong English skills, and prior call center experience. This role offers flexible working conditions from home along with various benefits including HMO and bonuses.

Qualifications

• Must be 18 years or older.
• Previous call center experience.
• Work from home experience required.
• Must reside within 80 km of the office.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Document interactions and process claims.
• Guide customers to find the best solutions.

Skills

Strong command of the English language

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Troubleshooting skills

Excellent interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is searching for a Remote Customer Service Agent to support customer service initiatives for numerous well-known clients. Responsibilities include handling calls, resolving customer issues, and documenting interactions.

Ideal candidates should possess a high school diploma, strong English skills, and prior call center experience. This role offers flexible working conditions from home along with various benefits including HMO and bonuses.