Remote Call Center Specialist — Grow with Global CX

MCI; Laguna; Remote; PHP 223,000 - 335,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Performance bonuses

Career growth opportunities

Employee shuttle services

Job summary

MCI is seeking Remote Call Center Representatives based in the Philippines to manage customer service initiatives for well-known clients. Responsibilities include handling inbound and outbound calls, resolving issues efficiently, and documenting interactions.

The ideal candidate will have prior call center experience, must be 18 years or older, and proficient in English. MCI provides a competitive compensation package, including HMO and dental coverage, performance bonuses, and opportunities for career growth.

Qualifications

• Previous call center experience is required.
• Work from home experience is preferred.
• Candidates must be 18 years or older.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Research and retrieve information to support customer needs.
• Accurately document interactions and process claims.
• Maintain consistent attendance and adhere to scheduling.

Skills

Strong command of the English language

Excellent interpersonal skills

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Windows operating systems

Job description

MCI is seeking Remote Call Center Representatives based in the Philippines to manage customer service initiatives for well-known clients. Responsibilities include handling inbound and outbound calls, resolving issues efficiently, and documenting interactions.

The ideal candidate will have prior call center experience, must be 18 years or older, and proficient in English. MCI provides a competitive compensation package, including HMO and dental coverage, performance bonuses, and opportunities for career growth.