Remote Customer Experience Specialist

MCI; Bulacan; Remote; PHP 223,000 - 335,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth opportunities

Allowances for rice, clothing, laundry, and meals

Performance and loyalty bonuses

Employee shuttle services

Job summary

MCI Careers is hiring a Remote Customer Service Agent based in Philippines, Bulacan, Guiguinto. This role requires a strong command of English, previous call center experience, and the ability to work from home. You'll assist customers with inquiries and deliver exceptional service while maintaining accurate documentation. Benefits include HMO coverage and opportunities for career growth. Join MCI to advance your career in a supportive environment.

Qualifications

• Must be 18 years or older.
• Previous call center experience is required.
• Work from home experience is necessary.
• Basic proficiency in Microsoft Office and Windows operating systems is needed.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call.
• Research and retrieve information for customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.

Skills

Strong command of the English language

Typing speed of 20+ WPM

Skilled in troubleshooting

Excellent interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

MCI Careers is hiring a Remote Customer Service Agent based in Philippines, Bulacan, Guiguinto. This role requires a strong command of English, previous call center experience, and the ability to work from home. You'll assist customers with inquiries and deliver exceptional service while maintaining accurate documentation. Benefits include HMO coverage and opportunities for career growth. Join MCI to advance your career in a supportive environment.