Remote Customer Support Specialist

MCI; Laguna; Remote; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth and learning

Performance and loyalty bonuses

Employee shuttle services

Job summary

MCI is seeking a Remote Customer Service Agent based in Laguna, Philippines. In this role, you'll support various customer service initiatives and assist clients with their inquiries, ensuring excellent service delivery.

To qualify, candidates need a high school diploma, prior call center experience, and a strong command of the English language. We offer comprehensive benefits including HMO coverage, dental assistance, and other incentives.

Qualifications

• Must be 18 years or older.
• Previous call center experience required.
• Work from home experience essential.
• High speed internet connection is mandatory.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Guide customers through options to find the best solutions.
• Accurately document interactions and process claims.

Skills

Strong command of the English language

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Excellent interpersonal skills

Troubleshooting skills

Multitasking

Education

High school diploma or equivalent

Job description

MCI is seeking a Remote Customer Service Agent based in Laguna, Philippines. In this role, you'll support various customer service initiatives and assist clients with their inquiries, ensuring excellent service delivery.

To qualify, candidates need a high school diploma, prior call center experience, and a strong command of the English language. We offer comprehensive benefits including HMO coverage, dental assistance, and other incentives.