Remote Customer Support Specialist

MCI; Lipa; Remote; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Career growth and learning

Performance and loyalty bonuses

Free meals during training

Job summary

MCI is seeking a Remote Customer Service Agent to support various customer initiatives. This role involves assisting customers with inquiries and ensuring exceptional service while working from home.

Successful candidates will possess strong English proficiency, prior call center experience, and a high-speed internet connection. The position offers competitive compensation along with various benefits including HMO coverage and bonuses.

Qualifications

• Must be 18 years or older.
• Strong command of the English language required.
• Able to multitask and self-manage effectively.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues efficiently by problem-solving.
• Accurately document interactions and process claims.

Skills

Strong proficiency in English

Prior call center experience

Work-from-home experience

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Troubleshooting skills

Excellent interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating systems

Job description

MCI is seeking a Remote Customer Service Agent to support various customer initiatives. This role involves assisting customers with inquiries and ensuring exceptional service while working from home.

Successful candidates will possess strong English proficiency, prior call center experience, and a high-speed internet connection. The position offers competitive compensation along with various benefits including HMO coverage and bonuses.