Remote Technical Support Specialist - Work From Home

MCI; Pasig; Remote; PHP 391,000 - 580,000; Full time

Job summary

MCI is seeking skilled Remote Technical Support Representatives to provide technical assistance and troubleshooting for clients across industries. This role requires strong English, prior call center experience, and the ability to work from home in the Philippines.

You will respond to inquiries, diagnose hardware, software, and connectivity issues, and guide users through solutions with patience. A quiet home office, fast internet, and high motivation are essential.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Responsibilities

• Respond to inbound technical support requests via phone, chat, or email
• Diagnose and troubleshoot hardware, software, and network issues
• Guide customers through step-by-step solutions and escalate complex issues when necessary
• Document all customer interactions accurately in the system
• Maintain up-to-date knowledge of products, services, and support procedures
• Ensure customer satisfaction by providing timely and effective resolutions
• Follow company protocols and security guidelines when handling sensitive information
• Collaborate with internal teams to improve support processes and customer experience
• Meet performance metrics including resolution time, customer satisfaction, and attendance

Skills

Call center experience

Work from home experience

English proficiency

Typing 20+ WPM

High speed internet

Microsoft Office

Windows familiarity

Troubleshooting

Multitasking

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office

Windows operating systems

Job description

MCI is seeking skilled Remote Technical Support Representatives to provide technical assistance and troubleshooting for clients across industries. This role requires strong English, prior call center experience, and the ability to work from home in the Philippines.

You will respond to inquiries, diagnose hardware, software, and connectivity issues, and guide users through solutions with patience. A quiet home office, fast internet, and high motivation are essential.