Remote Call Center Specialist — Work-from-Home CX

MCI; Cagayan Valley; Remote; PHP 279,000 - 446,400; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meals during training

Career growth opportunities

Performance and loyalty bonuses

Job summary

MCI is hiring Remote Call Center Representatives in the Cagayan Valley, Philippines, to support various customer service initiatives. In this role, you'll engage with customers, handle inquiries, and promote services for well-known clients.

Applicants should have prior call center experience and a high proficiency in English, complemented by skills in problem-solving and multitasking. The position includes competitive compensation and benefits, fostering career growth in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• Previous call center experience required.
• Work from home experience is necessary.
• Strong command of the English language required.
• High speed internet connection needed.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Accurately document interactions and process claims.

Skills

Strong proficiency in English

Call center experience

Basic proficiency in Microsoft Office

Typing speed of 20+ WPM

Excellent interpersonal skills

Education

High school diploma or equivalent

Job description

MCI is hiring Remote Call Center Representatives in the Cagayan Valley, Philippines, to support various customer service initiatives. In this role, you'll engage with customers, handle inquiries, and promote services for well-known clients.

Applicants should have prior call center experience and a high proficiency in English, complemented by skills in problem-solving and multitasking. The position includes competitive compensation and benefits, fostering career growth in a fast-paced environment.