Remote Call Center Specialist: Customer Care & Solutions

MCI; Can-avid; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO coverage

Dental coverage

Free meals during training

Performance and loyalty bonuses

Opportunities for career growth

Employee shuttle services

Job summary

MCI is seeking motivated remote call center representatives in the Philippines. This role involves managing inbound and outbound customer service for various clients, resolving issues, and promoting products. Ideal candidates will have previous call center experience, strong English skills, and the ability to multitask effectively. Additional benefits include health coverage, free meals during training, and opportunities for career growth and performance bonuses.

Qualifications

• Must be 18 years or older.
• Previous call center experience is preferred.
• High-speed internet connection and quiet work environment.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on first call.
• Accurately document interactions and process claims.
• Guide customers to find the best solutions.

Skills

Strong command of English (spoken and written)

Excellent interpersonal skills

Problem-solving skills

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Familiarity with Windows operating systems

Skilled in troubleshooting and follow-up

Ability to multitask and self-manage

Education

High school diploma or equivalent

Job description

MCI is seeking motivated remote call center representatives in the Philippines. This role involves managing inbound and outbound customer service for various clients, resolving issues, and promoting products. Ideal candidates will have previous call center experience, strong English skills, and the ability to multitask effectively. Additional benefits include health coverage, free meals during training, and opportunities for career growth and performance bonuses.