Remote Customer Support Associate I - Client Care & KPIs

cnx; Quezon City; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

cnx is seeking a Customer Support Associate I to interface with customers via inbound calls, outbound calls, or the Internet to deliver service support and resolve routine problems related to client products or services.

The role emphasizes maintaining knowledge of client offerings, providing courteous, professional support, and meeting KPIs while contributing to customer satisfaction. Evening and weekend shifts may be required based on program needs.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbal.
• Dependable with strong attention to detail.
• Able to multitask in a fast-paced environment.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet to provide service support.
• Resolve routine problems related to client's products or services.
• Meet contractual KPIs and maintain customer satisfaction.
• Clarify customer requirements and provide appropriate resolution.
• Greet customers professionally and document interactions accurately.
• Track and retrieve information in the call tracking database.
• Offer additional products and/or services as applicable.
• Rotate shifts as needed.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

PC skills

Teamwork

Education

High school diploma

Job description

cnx is seeking a Customer Support Associate I to interface with customers via inbound calls, outbound calls, or the Internet to deliver service support and resolve routine problems related to client products or services.

The role emphasizes maintaining knowledge of client offerings, providing courteous, professional support, and meeting KPIs while contributing to customer satisfaction. Evening and weekend shifts may be required based on program needs.