Customer Support Associate I: KPI-Driven Help Desk

cnx; Quezon City; Vor Ort; PHP 167.000 - 279.000; Vollzeit

Zusammenfassung

cnx is seeking a Customer Support Associate I to handle customer inquiries via calls and online channels, ensuring resolutions align with client KPIs. The role emphasizes courtesy, empathy, and accurate documentation while leveraging product knowledge to resolve routine issues.

The position requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multitask in a fast-paced environment. Training is provided.

Qualifikationen

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking and adaptable to change.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member, or independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone.

Aufgaben

• Interface with customers via inbound/outbound calls or online when required.
• Meet contractual KPIs and deliver quality customer service solutions.
• Clarify requirements and provide appropriate resolutions using available tools.
• Greet customers courteously and maintain a professional tone.
• Maintain knowledge of client products/services.
• Prepare accurate records and document interactions in the system.
• Participate in activities to improve customer satisfaction and business performance.
• Suggest additional products or services when appropriate.
• Document interactions and route to senior staff when needed.

Kenntnisse

Customer service

Communication

Computer literacy

Attention to detail

Multi-tasking

Teamwork

Patience

Independent work

Ausbildung

High school diploma

Jobbeschreibung

cnx is seeking a Customer Support Associate I to handle customer inquiries via calls and online channels, ensuring resolutions align with client KPIs. The role emphasizes courtesy, empathy, and accurate documentation while leveraging product knowledge to resolve routine issues.

The position requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multitask in a fast-paced environment. Training is provided.