Customer Support Specialist — KPI‑Driven & Empathetic

cnx; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

cnx is seeking a Customer Service Advisor to handle customer inquiries via calls or online channels, ensuring resolution of routine issues and adherence to KPIs. You will greet customers professionally, document interactions, and escalate where appropriate.

The role requires a high school diploma with 3–6 months of relevant experience, strong computer skills, and the ability to work in a fast-paced environment. Flexibility to rotate shifts is beneficial.

Qualifications

• High school diploma required with 3–6 months relevant experience.
• Polite, customer-focused with strong communication skills.
• Proficient in basic computer navigation.

Responsibilities

• Interface with customers via inbound/outbound calls or internet per client needs.
• Ensure service meets contractual KPIs and maintain accurate records.
• Clarify requirements, ask questions, and provide appropriate resolutions.
• Greet customers professionally and build rapport with empathy.
• Refer customers to published materials or senior staff when needed.
• Suggest additional products and/or services and document interactions.

Skills

Customer service

Communication skills

PC literacy

Multitasking

Team player

Education

High school diploma

Job description

cnx is seeking a Customer Service Advisor to handle customer inquiries via calls or online channels, ensuring resolution of routine issues and adherence to KPIs. You will greet customers professionally, document interactions, and escalate where appropriate.

The role requires a high school diploma with 3–6 months of relevant experience, strong computer skills, and the ability to work in a fast-paced environment. Flexibility to rotate shifts is beneficial.