Customer Support Associate I: KPI‑Driven Help Desk

cnx; Quezon City; On-site; PHP 240,000 - 300,000; Full time

Job summary

cnx is seeking a Customer Support Associate I in Quezon City, Philippines. The role involves handling inbound/outbound calls or Internet-based inquiries, delivering basic customer service, and resolving routine issues in line with client requirements.

The ideal candidate has a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multitask in a fast-paced environment. Flexible to rotating shifts and team collaboration are expected.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.

Responsibilities

• Interface with customers via inbound/outbound calls or Internet per client requirements.
• Provide customer service support and resolution of routine problems.
• Clarify customer requirements and use tools to provide appropriate resolution.
• Greet customers professionally and maintain empathy to build rapport.

Skills

Customer service

Communication

PC knowledge

Multi-tasking

Team player

Attention to detail

Education

High school diploma

Tools

Call center software

Job description

cnx is seeking a Customer Support Associate I in Quezon City, Philippines. The role involves handling inbound/outbound calls or Internet-based inquiries, delivering basic customer service, and resolving routine issues in line with client requirements.

The ideal candidate has a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multitask in a fast-paced environment. Flexible to rotating shifts and team collaboration are expected.