Customer Support Associate I — Growth, Impact & Team Focus

cnx; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

cnx is seeking a Customer Support Associate I in Quezon City. The role engages customers via inbound/outbound calls or online channels, providing service support and resolving routine product/service issues.

You will ensure KPI achievement, gather customer requirements, and maintain accurate records while helping to improve satisfaction and business performance. A courteous, detail-oriented team player is ideal for this fast-paced environment.

Qualifications

• High school diploma or equivalent is required or preferred.
• 3–6 months of relevant customer service experience is preferred.
• Must demonstrate courteous, professional customer handling.

Responsibilities

• Meet KPIs for service delivery to customers.
• Clarify customer requirements and provide resolution using tools.
• Listen actively and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work documentation.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products/services where appropriate.
• Track and retrieve information in call tracking systems.
• Refer inquiries to published materials or senior staff as needed

Skills

Customer service orientation

Strong communication

Multitasking

Attention to detail

Team player

Patience

Adaptability

Reliability

Clear verbal communication

Education

High school diploma

Job description

cnx is seeking a Customer Support Associate I in Quezon City. The role engages customers via inbound/outbound calls or online channels, providing service support and resolving routine product/service issues.

You will ensure KPI achievement, gather customer requirements, and maintain accurate records while helping to improve satisfaction and business performance. A courteous, detail-oriented team player is ideal for this fast-paced environment.