Customer Support Associate I — Inbound & Outbound Resolution

cnx; Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

cnx is seeking a Customer Support Associate I in Manila to interface with customers via inbound/outbound calls or online channels. You will provide customer service, resolve routine issues, and strive to meet contractual KPIs while maintaining professionalism.

The role requires strong communication, computer skills, and a courteous, empathetic approach. You may rotate shifts and contribute to customer satisfaction and business performance.

Qualifications

• High school diploma or equivalent with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly in writing and speaking.
• Detail-oriented and dependable.
• Ability to multi-task in a fast-paced environment.
• Team player who can also work independently.
• Patience in all customer interactions; maintain a pleasant and professional tone.

Responsibilities

• Meet contractual KPIs for service delivered to customers.
• Clarify customer requirements and provide appropriate resolutions.
• Listen to customer needs and build rapport with empathy.
• Greet customers in a courteous, professional manner.
• Maintain knowledge of client products and services.
• Prepare complete and accurate work and document accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Respond to inquiries using published materials or escalation as needed.

Skills

Customer service

Computer navigation

Communication skills

Attention to detail

Teamwork

Multitasking

Patience

Adaptability

Education

High school diploma

Job description

cnx is seeking a Customer Support Associate I in Manila to interface with customers via inbound/outbound calls or online channels. You will provide customer service, resolve routine issues, and strive to meet contractual KPIs while maintaining professionalism.

The role requires strong communication, computer skills, and a courteous, empathetic approach. You may rotate shifts and contribute to customer satisfaction and business performance.