Customer Support Associate I - Resolve Inquiries

cnx; Cebu City; Sur place; PHP 180 000 - 240 000; Plein temps

Résumé du poste

cnx is hiring a Customer Support Associate I in Cebu. This role interfaces with customers via inbound/outbound calls or internet, delivering customer service and resolving routine issues related to products or services.

The position emphasizes empathy, strong communication, and the ability to meet KPIs while maintaining product knowledge and accuracy in documentation. It offers shift flexibility in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Ability to rotate shifts, as needed.

Responsabilités

• Meet service delivery KPIs as per contractual requirements.
• Clarify customer requirements; probe for understanding to provide resolution.
• Demonstrate empathy and build rapport with customers.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including notating accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Connaissances

Customer service

Communication skills

PC navigation

Multitasking

Teamwork

Formation

High school diploma

Description du poste

cnx is hiring a Customer Support Associate I in Cebu. This role interfaces with customers via inbound/outbound calls or internet, delivering customer service and resolving routine issues related to products or services.

The position emphasizes empathy, strong communication, and the ability to meet KPIs while maintaining product knowledge and accuracy in documentation. It offers shift flexibility in a fast-paced environment.