Customer Support Associate II - Multichannel Help

cnx; Pasay; On-site; PHP 260,000 - 360,000; Full time

Job summary

CNX is hiring a Customer Support Associate II to interface with customers via calls or online channels. You will provide service and resolve non-routine issues, while ensuring KPI targets are met.

Strong communication and problem-solving skills are essential, with attention to detail and the ability to work in a fast-paced environment. Role requires a high school diploma with some customer service experience, the ability to multitask, and a professional, empathetic demeanor.

Qualifications

• High school diploma with six plus months of customer service experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Ability to learn quickly and solve problems.
• Dependable with attention to detail.
• Able to multitask and adapt to changes quickly.
• Team player who can work independently when needed.
• Patience in all customer interactions; maintain a professional tone.
• Shift rotations may be required depending on location/program.

Responsibilities

• Interface with customers via inbound/outbound calls or internet as needed.
• Provide customer service and resolve non-routine issues for products/services.
• Ensure services meet contractual KPIs and document outcomes.
• Clarify requirements, use tools to resolve issues, and build rapport.
• Greet customers professionally and maintain product knowledge.
• Document and update accounts accurately in the tracking system.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Teamwork

Attention to detail

Education

High school diploma

Job description

CNX is hiring a Customer Support Associate II to interface with customers via calls or online channels. You will provide service and resolve non-routine issues, while ensuring KPI targets are met.

Strong communication and problem-solving skills are essential, with attention to detail and the ability to work in a fast-paced environment. Role requires a high school diploma with some customer service experience, the ability to multitask, and a professional, empathetic demeanor.