Remote Spanish-Speaking Healthcare Support Specialist

Horizons - My Global Connection; Manila; On-site; PHP 613,800 - 781,200; Full time

Benefits offered by this job

Work-from-home setup

13th month pay

Vacation leave

Sick leave

Holiday pay

Performance incentives

Job summary

Horizons - My Global Connection is hiring Spanish bilingual Customer Service Representatives to assist customers by providing accurate information and resolving concerns in Spanish. This role requires excellent communication skills and the ability to deliver a high-quality customer experience.

Responsibilities include handling inquiries in Spanish and English, recording interactions, following guidelines, and collaborating with internal teams to improve satisfaction.

Qualifications

• Must be bilingual (English/Spanish).
• At least 1 year of call center or care work experience; healthcare experience preferred but not required.
• Strong empathy — this position handles delicate healthcare situations.
• Solid communication skills in English with the ability to build rapport easily.
• High emotional intelligence and ability to remain calm under pressure.
• Strong active listener able to pick up on key points during conversation.
• Must be residing in Metro Manila, Rizal, Cavite, Laguna, Batangas, or Bulacan.
• Wired internet speed requirement: 25 Mbps download / 10 Mbps upload

Responsibilities

• Handle customer inquiries via calls in Spanish and English
• Provide professional resolutions to customer concerns in a timely manner
• Accurately record customer interactions and updates
• Follow company guidelines, processes, and performance metrics
• Coordinate with internal teams to improve customer satisfaction

Skills

Bilingual English/Spanish

Empathy

Active listening

Communication skills

Emotional intelligence

Job description

Horizons - My Global Connection is hiring Spanish bilingual Customer Service Representatives to assist customers by providing accurate information and resolving concerns in Spanish. This role requires excellent communication skills and the ability to deliver a high-quality customer experience.

Responsibilities include handling inquiries in Spanish and English, recording interactions, following guidelines, and collaborating with internal teams to improve satisfaction.