Remote Customer Service Rep - Training & Growth

StaffSmart Outsourcing; Metro Manila; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Comprehensive on-the-job training

Competitive salary and incentives

Career progression opportunities

Health and wellness initiatives

Ongoing professional development

Job summary

StaffSmart Outsourcing is hiring Customer Service Representatives to join our team in San Lazaro, Manila and UP Technohub, Quezon City. This full-time role requires a high school diploma, strong communication skills, and a customer-focused mindset.

No prior BPO experience is required as we provide training. Work involves handling inquiries via phone, delivering accurate responses, processing transactions, and maintaining records.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication.
• Excellent listening and comprehension skills.
• Patience and empathy in diverse customer interactions.
• Problem solving and critical thinking abilities.
• Basic computer and software literacy.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, professional responses to questions and concerns.
• Resolve issues efficiently while maintaining courtesy.
• Process transactions, orders, and requests per procedures.
• Document customer interactions accurately in the system.
• Follow policies and brand guidelines in communications.
• Identify opportunities to improve customer satisfaction and contribute ideas.
• Collaborate with team to meet targets and objectives.
• Maintain confidentiality of customer information.

Skills

Strong communication

Active listening

Patience and empathy

Problem solving

Computer literacy

Willingness to learn

Flexibility

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing is hiring Customer Service Representatives to join our team in San Lazaro, Manila and UP Technohub, Quezon City. This full-time role requires a high school diploma, strong communication skills, and a customer-focused mindset.

No prior BPO experience is required as we provide training. Work involves handling inquiries via phone, delivering accurate responses, processing transactions, and maintaining records.