Customer Service Pro — Training, Growth & Flexible Hours

StaffSmart Outsourcing; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Wellbeing programs

Job summary

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives to join our growing team in San Lazaro, Manila and UP Technohub, Quezon City. This is a full-time position with comprehensive training, designed for individuals new to the BPO industry.

Responsibilities include handling calls, delivering professional responses, and ensuring accurate documentation. We offer on-the-job training, competitive salary, and career progression opportunities within our expanding organization.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Excellent listening and comprehension abilities.
• Patience and empathy with diverse customers.
• Problem-solving mindset and ability to think critically.
• Proficiency with computer systems and basic software.

Responsibilities

• Handle inbound and outbound customer inquiries by phone.
• Provide accurate, timely, and professional responses.
• Resolve customer issues while remaining courteous.
• Process customer transactions and requests per procedures.
• Document interactions accurately in company systems.
• Follow policies, quality standards, and brand guidelines.
• Identify opportunities to improve customer satisfaction.

Skills

Strong communication

Active listening

Empathy

Problem solving

Typing / computer skills

Teamwork

Flexibility

Education

High school diploma

Job description

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives to join our growing team in San Lazaro, Manila and UP Technohub, Quezon City. This is a full-time position with comprehensive training, designed for individuals new to the BPO industry.

Responsibilities include handling calls, delivering professional responses, and ensuring accurate documentation. We offer on-the-job training, competitive salary, and career progression opportunities within our expanding organization.