Customer Service Rep — Full-Time, Training & Growth

StaffSmart Outsourcing; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary

Career progression

Health initiatives

Professional development

Mentorship

Flexible scheduling

Job summary

StaffSmart Outsourcing in the Philippines is seeking friendly and customer-focused Customer Service Representatives to join our team at UP Technohub, Quezon City. This is a full-time position with comprehensive on-the-job training for newcomers to the BPO industry.

We offer a structured development path, competitive salary, and incentives, plus a supportive environment with mentors and flexible scheduling options.

Qualifications

• Minimum high school diploma or equivalent.
• Strong written and verbal communication.
• Excellent listening and comprehension abilities.
• Patience and empathy with diverse customers.
• Problem-solving mindset with critical thinking.
• Proficiency with computers and basic software.
• Willingness to learn and adapt to new systems.
• Flexible shifts possible.
• Positive attitude and reliability.

Responsibilities

• Handle inbound and outbound customer inquiries via phone call.
• Provide accurate, timely, and professional responses.
• Resolve issues while remaining courteous.
• Process transactions, orders, and requests per procedures.
• Document interactions in company systems accurately.
• Follow policies, quality standards, and brand guidelines.
• Identify opportunities to improve customer satisfaction.
• Collaborate with team to meet targets.
• Maintain confidentiality of customer information.

Skills

Communication skills

Active listening

Empathy

Problem solving

Technology literacy

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

StaffSmart Outsourcing in the Philippines is seeking friendly and customer-focused Customer Service Representatives to join our team at UP Technohub, Quezon City. This is a full-time position with comprehensive on-the-job training for newcomers to the BPO industry.

We offer a structured development path, competitive salary, and incentives, plus a supportive environment with mentors and flexible scheduling options.