Entry-Level Customer Service Rep – Training & Growth

StaffSmart Outsourcing; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive remuneration packages

Comprehensive on-the-job training

Clear career progression

Positive and inclusive work环境

Team-building activities

Performance incentives and recognition

Flexible scheduling

Job summary

StaffSmart Outsourcing in the Philippines is seeking enthusiastic Customer Service Representatives for full-time, on-site roles in Quezon City and Manila. This is an excellent entry point for newcomers, offering comprehensive training and a supportive environment to develop communication and problem-solving skills while serving clients.

You will handle calls, provide product information, process requests, and collaborate with teammates to ensure high-quality service and customer satisfaction.

Qualifications

• Strong communication and active listening to understand customer needs.
• Professional, friendly phone manners and a positive attitude.
• Willingness to learn new systems and processes.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address inquiries, concerns, and complaints with patience and efficiency.
• Provide accurate information about products and services.
• Process requests and transactions accurately within guidelines; document interactions.
• Follow company protocols to ensure consistent service quality.
• Identify opportunities to upsell or cross-sell where appropriate.
• Collaborate with team members to resolve complex issues.
• Meet daily call targets and QA standards.
• Strive to improve customer satisfaction.

Skills

Strong communication

Customer service

Active listening

Calm under pressure

Punctuality

Multitasking

Teamwork

English fluency

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing in the Philippines is seeking enthusiastic Customer Service Representatives for full-time, on-site roles in Quezon City and Manila. This is an excellent entry point for newcomers, offering comprehensive training and a supportive environment to develop communication and problem-solving skills while serving clients.

You will handle calls, provide product information, process requests, and collaborate with teammates to ensure high-quality service and customer satisfaction.