Customer Support Specialist — Training + Flex Hours

StaffSmart Outsourcing; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Comprehensive on-the-job training

Competitive salary and incentives

Career progression opportunities

Health and wellness initiatives

Ongoing professional development

Supportive team environment

Employee recognition schemes

Flexible scheduling options

Job summary

StaffSmart Outsourcing in Pasay City, Quezon City and Manila invites enthusiastic Customer Service Representatives to join our growing team. This is a full-time role that provides comprehensive training and welcomes candidates with no prior BPO experience.

You will handle inquiries by phone, deliver accurate responses, process transactions, and document interactions while upholding our standards. A friendly, professional demeanor and a willingness to learn are essential to success.

Qualifications

• High school diploma or equivalent
• Strong written and verbal communication skills
• Excellent listening and comprehension abilities
• Patience and empathy for diverse customers
• Problem-solving mindset and critical thinking
• Proficiency with computers and basic software

Responsibilities

• Handle inbound and outbound customer inquiries by phone
• Provide accurate, timely, professional responses
• Resolve issues while maintaining courtesy
• Process customer transactions and requests according to procedures
• Document interactions in company systems accurately
• Follow policies, quality standards, and brand guidelines
• Identify opportunities to improve customer satisfaction
• Collaborate with team to meet targets
• Maintain confidentiality of sensitive information

Skills

Communication skills

Listening skills

Empathy

Problem-solving

Computer skills

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing in Pasay City, Quezon City and Manila invites enthusiastic Customer Service Representatives to join our growing team. This is a full-time role that provides comprehensive training and welcomes candidates with no prior BPO experience.

You will handle inquiries by phone, deliver accurate responses, process transactions, and document interactions while upholding our standards. A friendly, professional demeanor and a willingness to learn are essential to success.