Customer Service Pro: Training Provided, Flexible Shifts & Growth

StaffSmart Outsourcing; Quezon City; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary & incentives

Career progression opportunities

Health & wellness initiatives

Professional development programs

Mentors and supportive team

Employee recognition schemes

Flexible scheduling

Job summary

StaffSmart Outsourcing invites applications for a Customer Service Representative role at UP Technohub, Quezon City. This full-time position offers training for individuals new to the BPO industry, with no prior experience required.

You will handle customer inquiries, provide accurate responses, and document interactions while following company standards. A high school diploma is the minimum requirement, and opportunities for growth and development are emphasized.

Qualifications

• Minimum high school diploma or equivalent.
• Excellent written and spoken communication.
• Patience and empathy when handling diverse customers.
• Ability to articulate clearly and professionally.
• Strong listening and comprehension skills.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, and professional responses to questions.
• Resolve issues efficiently while maintaining a courteous attitude.
• Process customer transactions and requests per procedures.
• Document all interactions accurately in company systems.
• Follow policies, quality standards, and brand guidelines.

Skills

Strong communication

Patience & empathy

Problem solving

Computer literacy

Team collaboration

Willingness to learn

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing invites applications for a Customer Service Representative role at UP Technohub, Quezon City. This full-time position offers training for individuals new to the BPO industry, with no prior experience required.

You will handle customer inquiries, provide accurate responses, and document interactions while following company standards. A high school diploma is the minimum requirement, and opportunities for growth and development are emphasized.