Customer Service Associate - Training, Flexible Hours, Growth

StaffSmart Outsourcing; Metro Manila; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary

Career progression

Health and wellness initiatives

Professional development programs

Mentor support

Employee recognition

Flexible scheduling

Job summary

StaffSmart Outsourcing in Manila is hiring Customer Service Representatives for our San Lazaro, Manila and UP Technohub, Quezon City locations. This full-time role is ideal for individuals new to the BPO industry, as we provide comprehensive training and ongoing support to help you succeed.

As a CSR, you will handle inbound and outbound inquiries, deliver accurate responses, document interactions, and uphold quality standards while maintaining confidentiality.

Qualifications

• High school diploma or equivalent required.
• Strong communication and listening skills are essential.
• Empathy and patience when dealing with customers.
• Ability to follow procedures and maintain confidentiality.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, and professional responses to questions.
• Resolve issues efficiently while staying courteous.
• Process transactions, orders, and requests per procedures.
• Document all interactions in company systems accurately.
• Follow policies, quality standards, and brand guidelines.

Skills

Communication skills

Active listening

Empathy

Problem-solving

Verbal communication

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing in Manila is hiring Customer Service Representatives for our San Lazaro, Manila and UP Technohub, Quezon City locations. This full-time role is ideal for individuals new to the BPO industry, as we provide comprehensive training and ongoing support to help you succeed.

As a CSR, you will handle inbound and outbound inquiries, deliver accurate responses, document interactions, and uphold quality standards while maintaining confidentiality.