Customer Experience Agent — Training, Growth & Flexible Hours

StaffSmart Outsourcing; Quezon City; On-site; PHP 246,000 - 312,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary

Career progression

Health & wellness

Professional development

Mentors & supervision

Recognition programs

Flexible scheduling

Job summary

StaffSmart Outsourcing in Quezon City is seeking enthusiastic Customer Service Representatives to join our growing team on-site at UP Technohub. This full-time role offers comprehensive training and ongoing support for newcomers to the BPO industry.

Responsibilities include handling inquiries by phone, delivering accurate information, resolving issues, and documenting all interactions. We foster a positive environment with career growth opportunities and flexible scheduling.

Qualifications

• Minimum education: high school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to listen actively and understand customer needs.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, and professional responses.
• Resolve issues while staying courteous and positive.
• Process transactions and requests per procedures.
• Document all interactions accurately in company systems.
• Follow policies, quality standards, and brand guidelines.
• Collaborate with team to meet targets.

Skills

Strong communication

Active listening

Empathy

Problem-solving

Computer literacy

Education

High school diploma

Job description

StaffSmart Outsourcing in Quezon City is seeking enthusiastic Customer Service Representatives to join our growing team on-site at UP Technohub. This full-time role offers comprehensive training and ongoing support for newcomers to the BPO industry.

Responsibilities include handling inquiries by phone, delivering accurate information, resolving issues, and documenting all interactions. We foster a positive environment with career growth opportunities and flexible scheduling.