Customer Service: Flexible Hours & Training-Driven Growth

StaffSmart Outsourcing; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary & incentives

Career progression

Health & wellness

Professional development

Mentorship

Employee recognition

Flexible scheduling

Job summary

StaffSmart Outsourcing in Quezon City is seeking a Customer Service Representative to join our on-site team at UP Technohub. This full-time role offers comprehensive training for newcomers to the BPO industry.

You will handle inquiries, deliver accurate information, and document interactions while maintaining quality standards. A high school diploma is required, with a willingness to learn and adapt to new processes.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication.
• Excellent listening and comprehension.
• Patience and empathy with diverse customers.
• Problem-solving mindset; think critically for solutions.
• Proficiency with computer systems and basic software.

Responsibilities

• Handle inbound and outbound customer inquiries via phone call.
• Provide accurate, timely responses to customer questions and concerns.
• Resolve customer issues while maintaining a positive demeanor.
• Process customer transactions, orders, and requests per procedures.
• Document all customer interactions with accuracy in company systems.
• Follow policies, quality standards, and brand guidelines.

Skills

Communication skills

Active listening

Empathy

Problem-solving

Tech proficiency

Willingness to learn

Flexibility

Positive attitude

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing in Quezon City is seeking a Customer Service Representative to join our on-site team at UP Technohub. This full-time role offers comprehensive training for newcomers to the BPO industry.

You will handle inquiries, deliver accurate information, and document interactions while maintaining quality standards. A high school diploma is required, with a willingness to learn and adapt to new processes.