Remote Customer Service Pro - First-Call Resolutions

MCI; Lambunao; Remote; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO coverage

Career growth opportunities

Free meals during training

Employee shuttle services

Company retreats and events

Job summary

MCI in the Philippines is seeking a Remote Customer Service Agent to manage customer inquiries and provide exceptional service. You will support a diverse portfolio of clients, handling calls and resolving issues efficiently.

Qualified candidates must have a high school diploma, previous call center experience, and strong English communication skills. The position offers competitive salary and benefits including HMO coverage, allowances, and opportunities for career growth.

Qualifications

• Must be 18 years or older.
• Previous call center experience.
• Work-from-home experience.
• High-speed Internet connection.
• Basic proficiency in Microsoft Office.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call.
• Research and retrieve information to support customer needs.
• Accurately document interactions and process claims.

Skills

Strong command of the English language (written and spoken)

Excellent interpersonal skills

Typing speed of 20+ WPM

Skilled in troubleshooting

Able to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating systems

Job description

MCI in the Philippines is seeking a Remote Customer Service Agent to manage customer inquiries and provide exceptional service. You will support a diverse portfolio of clients, handling calls and resolving issues efficiently.

Qualified candidates must have a high school diploma, previous call center experience, and strong English communication skills. The position offers competitive salary and benefits including HMO coverage, allowances, and opportunities for career growth.