Remote Call Center Representative

MCI; San Fernando; Hybrid; PHP 200,880 - 312,480; Full time

Job summary

MCI is seeking a motivated Customer Experience Associate to join its San Fernando, Philippines operations. The role supports CX and BPO services for multiple industries, leveraging on-site and remote capabilities.

You will answer calls, assist customers with inquiries, record interactions, and help ensure a positive customer journey. Strong English and clear communication are essential in a fast-paced environment.

Qualifications

• Must have fluent English and strong communication skills.
• Experience with customer service or call center tools is a plus.
• Ability to multitask and meet targets in a fast-paced environment.
• Willingness to undergo background checks and drug screening if required.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally.
• Assist customers with questions, account inquiries, and general support.
• Document customer interactions accurately in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and call procedures and maintain data confidentiality.

Skills

Fluent in English

Strong communication

Problem solving

Active listening

Multitasking

Team collaboration

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a motivated Customer Experience Associate to join its San Fernando, Philippines operations. The role supports CX and BPO services for multiple industries, leveraging on-site and remote capabilities.

You will answer calls, assist customers with inquiries, record interactions, and help ensure a positive customer journey. Strong English and clear communication are essential in a fast-paced environment.