Remote Customer Support Agent — First-Call Resolution

MCI; Manila; Remote; PHP 223,000 - 335,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth and learning

Performance and loyalty bonuses

Job summary

MCI is seeking an enthusiastic Remote Customer Service Agent to support various customer service initiatives. In this role, you will assist customers with inquiries, resolve issues, and provide excellent service while working from home. Candidates must possess a high school diploma, be fluent in English, and have prior call center experience.

The position offers various perks including HMO coverage, dental assistance, performance bonuses, and opportunities for growth and promotion.

Qualifications

• Must be 18 years or older.
• Previous call center experience required.
• Work from home experience preferred.
• Familiar with basic computer troubleshooting.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Accurately document interactions and process claims.
• Escalate complex issues as necessary.

Skills

Strong command of the English language

Excellent interpersonal skills

Typing speed of 20+ WPM

Troubleshooting skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking an enthusiastic Remote Customer Service Agent to support various customer service initiatives. In this role, you will assist customers with inquiries, resolve issues, and provide excellent service while working from home. Candidates must possess a high school diploma, be fluent in English, and have prior call center experience.

The position offers various perks including HMO coverage, dental assistance, performance bonuses, and opportunities for growth and promotion.