Remote Customer Service Pro - First-Call Resolution

MCI; Anilao; Remote; PHP 334,800 - 468,720; Full time

Benefits offered by this job

HMO coverage

Dental coverage

Meal allowances

Performance bonuses

Career growth

Job summary

MCI is seeking a Remote Customer Service Agent to support a diverse client portfolio. You will assist customers via phone with inquiries, using excellent English communication and problem‑solving skills. The role emphasizes accuracy in documentation and adherence to privacy policies.

Candidates should have call center experience, work‑from‑home capability, and a reliable internet connection. Training meals and an evolving benefits package support growth and retention.

Qualifications

• High school diploma or equivalent required.
• Prior call center experience strongly preferred.
• Work-from-home capability and reliable internet.
• Excellent written and spoken English.
• Typing 20+ WPM.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve issues on the first call through problem solving.
• Research and retrieve information across systems.
• Document interactions and process claims accurately.
• Guide customers to best solutions.
• Follow scripts and procedures while using resources.
• Protect customer privacy and handle sensitive data.
• Escalate complex issues to the appropriate team.
• Stay updated with training and program knowledge.
• Maintain consistent attendance and scheduling.

Skills

English proficiency

Strong communication

Call center experience

Typing 20 WPM

Multitasking

Self-management

Education

High school diploma

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking a Remote Customer Service Agent to support a diverse client portfolio. You will assist customers via phone with inquiries, using excellent English communication and problem‑solving skills. The role emphasizes accuracy in documentation and adherence to privacy policies.

Candidates should have call center experience, work‑from‑home capability, and a reliable internet connection. Training meals and an evolving benefits package support growth and retention.