Remote Customer Support Specialist

MCI; San Fernando; On-site; PHP 180,000 - 240,000; Full time

Job summary

MCI in the Philippines is hiring Customer Service Representatives to handle inbound and outbound calls, help desk, and back‑office tasks for various clients. The role emphasizes delivering exceptional customer service, resolving inquiries, and maintaining accurate documentation.

Ideal applicants are 18+, with a high school diploma, good English communication, and basic computer skills. Training is provided with clear career progression into leadership and QA roles.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Experience using computers for data entry and customer support.
• Excellent verbal and written communication in English.
• Able to type at least 20 words per minute.
• Reliable internet connection for work‑from‑home positions.

Responsibilities

• Handle inbound/outbound customer interactions professionally.
• Listen to customers and provide accurate solutions.
• Troubleshoot basic technical issues and respond to inquiries.
• Research information across systems to resolve concerns.
• Process requests and update accounts with proper documentation.
• Follow client processes, scripts, and compliance rules.
• Escalate complex issues when needed.
• Aim for first‑contact resolution and customer satisfaction.

Skills

Excellent verbal and written comms in英

Organizational time management

Analytical problem solving

Team player, eager to learn

Troubleshooting basic technical issues

Dependable with attendance

Typing 20 WPM

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Job description

MCI in the Philippines is hiring Customer Service Representatives to handle inbound and outbound calls, help desk, and back‑office tasks for various clients. The role emphasizes delivering exceptional customer service, resolving inquiries, and maintaining accurate documentation.

Ideal applicants are 18+, with a high school diploma, good English communication, and basic computer skills. Training is provided with clear career progression into leadership and QA roles.