Remote Customer Service & Credit Support Agent

iQor, Inc.; Cebu City; Remote; PHP 246,000 - 357,000; Full time

Job summary

iQor is seeking a Representative, Customer Service in Cebu to handle inbound calls regarding client credit cards, resolve inquiries, and promote related products. The role emphasizes strong English communication, problem solving, and customer-centric service.

The position supports a work-from-home setup with a reliable internet connection, in Cebu City, Philippines. The job requires at least two years of college and offers opportunities for development, training, and growth within a global CX

Qualifications

• Excellent English communication in verbal and written form.
• Ability to recognize and act on card service sales opportunities.
• Adaptability to a fast-paced environment and changes in business needs.
• Basic computer skills to navigate systems and records.
• Professional phone etiquette and teamwork orientation.
• Strong relationship-building skills with clients and customers.
• Must have completed at least two years of college.

Responsibilities

• Answer inbound calls from stores and customers regarding client credit card(s).
• Resolve credit inquiries on new accounts.
• Use problem solving to achieve high customer satisfaction.
• Generate additional revenue via retail, credit, and/or product marketing.
• Comply with call quality standards.
• Adhere to schedule and time on system, follow company rules and policies.

Skills

Excellent English communication

Card service sales awareness

Adaptable to fast-paced environment

Basic computer skills

Professional phone etiquette

Customer relationship building

Team player

Education

Two years of college completed

Job description

iQor is seeking a Representative, Customer Service in Cebu to handle inbound calls regarding client credit cards, resolve inquiries, and promote related products. The role emphasizes strong English communication, problem solving, and customer-centric service.

The position supports a work-from-home setup with a reliable internet connection, in Cebu City, Philippines. The job requires at least two years of college and offers opportunities for development, training, and growth within a global CX