Customer Care Agent — Flexible Shifts

iQor (branded as iQor CXBPO™); Cebu City; On-site; PHP 167,000 - 257,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in Cebu City, Philippines is hiring polite and professional Customer Service Call Center Agents. The role focuses on high-volume inbound/outbound calls, delivering remarkable service, and resolving customer inquiries efficiently.

Candidates should have prior customer service experience, the ability to work independently or in a team, and a commitment to accuracy and attendance. Training is provided and shifts may include nights and weekends.

Qualifications

• Experience in customer service in a transaction-based environment is preferred.
• Ability to work independently and in a team environment.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• You may be assigned any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls with enthusiasm to customers.
• Build lasting relationships with clients and customers.
• Meet call center productivity and quality standards.
• Strive for first call resolution and ownership of issues.
• Educate customers about products and services.

Skills

Customer service

Teamwork

Attention to detail

Attendance

Flexible shifts

Education

High school diploma

Job description

iQor (branded as iQor CXBPO™) in Cebu City, Philippines is hiring polite and professional Customer Service Call Center Agents. The role focuses on high-volume inbound/outbound calls, delivering remarkable service, and resolving customer inquiries efficiently.

Candidates should have prior customer service experience, the ability to work independently or in a team, and a commitment to accuracy and attendance. Training is provided and shifts may include nights and weekends.