Elite Customer Service Specialist — Call Center

iQor, Inc.; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor, Inc. in Cebu City, Philippines is seeking a polite, professional Customer Service Call Center Agent to represent clients by providing remarkable service to callers.

You will handle a high volume of inbound/outbound calls, listen to customers to understand the reason for their call, and provide accurate, efficient responses. The role requires a high school diploma or equivalent and the ability to work independently or in a team, with attendance and shift flexibility emphasized.

Qualifications

• Experience in customer service in a call center or retail setting is preferred.
• Ability to work independently and in a team environment.
• Predictable and consistent attendance is essential.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Meet productivity and quality standards and strive for first call resolution.

Skills

Customer service

Teamwork

Attendance reliability

Flexible shifts

Education

High school diploma or equivalent

Job description

iQor, Inc. in Cebu City, Philippines is seeking a polite, professional Customer Service Call Center Agent to represent clients by providing remarkable service to callers.

You will handle a high volume of inbound/outbound calls, listen to customers to understand the reason for their call, and provide accurate, efficient responses. The role requires a high school diploma or equivalent and the ability to work independently or in a team, with attendance and shift flexibility emphasized.