Customer Support & Call Center Specialist

iQor, Inc.; Mabalacat; On-site; PHP 180,000 - 240,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone.

The position involves handling a high volume of calls and delivering accurate, efficient responses to inquiries. Responsibilities include greeting customers with energy, making outbound calls, building relationships, and meeting productivity and quality standards.

Qualifications

• Customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
• Must have ability to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• You have the flexibility to work any shift, including nights and especially weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Empathy

Teamwork

Accuracy

Attendance

Flexible shifts

Education

High School Diploma or Equivalent

Job description

iQor, Inc. in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone.

The position involves handling a high volume of calls and delivering accurate, efficient responses to inquiries. Responsibilities include greeting customers with energy, making outbound calls, building relationships, and meeting productivity and quality standards.