Customer Service Call Center Specialist

iQor, Inc.; Santa Rosa; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor, Inc. in the Philippines is seeking polite and professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone.

The role involves handling a high volume of calls, aiming for a positive experience and first-call resolution. The position requires a high school diploma or equivalent, the ability to work independently and in a team, and a commitment to attendance.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team.
• Predictable and consistent attendance is essential.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service

Communication

Teamwork

Empathy

Education

High school diploma or equivalent

Job description

iQor, Inc. in the Philippines is seeking polite and professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone.

The role involves handling a high volume of calls, aiming for a positive experience and first-call resolution. The position requires a high school diploma or equivalent, the ability to work independently and in a team, and a commitment to attendance.