Representative, Customer Service, SYF Cebu - #124446

iQor, Inc.; Cebu City; Remote; PHP 246,000 - 357,000; Full time

Job summary

iQor is seeking a Representative, Customer Service in Cebu to handle inbound calls regarding client credit cards, resolve inquiries, and promote related products. The role emphasizes strong English communication, problem solving, and customer-centric service.

The position supports a work-from-home setup with a reliable internet connection, in Cebu City, Philippines. The job requires at least two years of college and offers opportunities for development, training, and growth within a global CX

Qualifications

• Excellent English communication in verbal and written form.
• Ability to recognize and act on card service sales opportunities.
• Adaptability to a fast-paced environment and changes in business needs.
• Basic computer skills to navigate systems and records.
• Professional phone etiquette and teamwork orientation.
• Strong relationship-building skills with clients and customers.
• Must have completed at least two years of college.

Responsibilities

• Answer inbound calls from stores and customers regarding client credit card(s).
• Resolve credit inquiries on new accounts.
• Use problem solving to achieve high customer satisfaction.
• Generate additional revenue via retail, credit, and/or product marketing.
• Comply with call quality standards.
• Adhere to schedule and time on system, follow company rules and policies.

Skills

Excellent English communication

Card service sales awareness

Adaptable to fast-paced environment

Basic computer skills

Professional phone etiquette

Customer relationship building

Team player

Education

Two years of college completed

Job description

Representative, Customer Service, SYF Cebu

Location: Cebu City 04, Cebu, Philippines

Posted Date: 10/30/2026

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Responsibilities:

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
• Resolve credit inquiries on new accounts;
• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
• Comply with over-all call quality standards;
• Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Skills Requirements:

• Excellent English Verbal and written Communication Skills
• Ability and willingness to recognize, deliver on card service sales opportunities
• Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
• Must have knowledge on basic Computers skills.
• Professional Phone etiquettes and ability to work with a Team
• Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers
• Must have knowledge on basic Computers skills.

Education Requirements:

• Must be able to finish at least 2 years in college

Physical Requirements:

• Should have good, wired internet connection of at least 30MBPS.
• Amenable to work from Home with a conducive workspace.